Ramsey County Library
Credit Card Payment FAQ
For your convenience Ramsey County Library now provides a way to pay library fees online using your Visa or MasterCard credit card.
How do I get started?
Log into My Account on the Library's Web site or catalog and select "Pay Charges with Credit Card."
What credit cards do you accept?
You can use any credit or debit card featuring the Visa or MasterCard logo.
Can I pay less than the full amount that I owe?
Yes, full or partial payments are accepted. The Library, however, encourages use of credit cards for fees of $5 or more.
Can I apply my payment to specific items or charges?
Not at this time. Payments are applied to the oldest charges first.
Can I pay more than I owe?
No, the system will not accept payment for more than the amount owed.
Will I be charged a service or convenience fee if I pay using my credit card?
How soon will my account be credited?
Your credit card payment is applied to your library account as soon as you complete the transaction.
Are my transactions secure?
Yes, the Library uses a secure server combined with an encryption certificate. Look for the "https:" in the web address and the lock symbol on your browser indicating a secure connection. Ramsey County Library uses a Verisign certificate to indicate a secure connection. If you do not see "https:" you are not using a secure connection and should not proceed.
What is the CVV2#?
CVV2 stands for Card Verification Value to help secure Internet transactions. It is a three digit code next to the signature strip on the back of the credit card.
Can I get a receipt?
Yes, you can print a receipt at the end of your transaction. If you print from a Ramsey County Library computer, normal printing charges will apply.
Do you accept credit card payments over the telephone?
No, credit card payments may only be made online.
Can Library staff take my credit card payment?
At this time Library staff is not allowed to enter customer credit card information.
Once paid for, lost items may not be returned for refund.